WE OFFER MANY DIFFERENT SERVICE PACKAGES TO FIT YOUR NEEDS.
Each of our Customer Sync consultants has 15 or more years of experience with market-leading applications like the Microsoft Dynamics CRM and ERP products, Salesforce, and others. We work with clients from around the world, in many different industries.
View our different options below as examples of popular services we provide. When you’re ready to chat about how we can help you, please book a free call with us so we can create a custom package that is perfect for you.
We can do the entire project, requirements and design through go-live, or just help a bit along the way.
NEED JUST A FEW HOURS OF HELP?
Architecture & Design Help: Get started in the right direction.
Design & Performance Audits: Help to identify problems and provide recommendations for improvement.
Development Training & Mentorship: Virtual shoulder-to-shoulder training to grow your team’s skills.
Customized Admin Training: Administrator training customized to your specific use cases and systems.
2nd Level Support & Troubleshooting: Help solving that issue that you have been fighting with for days.
COMPLETE PROJECTS - START TO FINISH
Project Management: Making sure things are completed on time and on target. Herding the cats.
Requirements Analysis & Design: Working with users from various departments to craft the best solution.
Development: Build it right, using best practices for performance and ease of maintenance.
Testing: Make sure it's right. Unit testing, system testing, and a checklist for user acceptance.
Go-Live: Careful planning and execution to make sure your project go-live is a great success!
Admin Training & Transition: Training and documentation for a smooth transition to internal administrators.
OTHER SERVICES
Migrations from Scribe Insight to TCI: Scribe Insight was a great platform for integrations in the past 20 years. We can help you move to the next generation TIBCO Cloud™ Integration platform that can support you and your requirements for the next 20 years. We can rebuild your Scribe Insight integrations on the TCI platform, and you gain all of the power, flexibility, and connectivity that TCI provides.
Ongoing Maintenance and Support: Maintenance and support assistance can be provided as needed, or via an ongoing, managed plan.
OUR APPROACH
We recommend an agile project management approach on our projects. This enables us to deliver initial results and business benefits faster, and improve and expand the functionality with multiple iterations. This works exceptionally well with integration projects. Given this approach, most projects are billed using an hourly rate. Our consultants keep detailed logs of the time they spend on your project. They count in fifteen-minute increments and round up or down to the nearest increment. Consultant rates vary depending on the consultant assigned and the size of the project. Upon request, projects with a predefined set of detailed requirements may be quoted at a fixed price.
We make it quick and easy to get started with us, whether you need just a few hours of help or a few hundred hours.
The vast majority of the work we do is over the phone and web. We use web conferencing apps and VPN to collaborate with your team and access your systems if needed. Modern cloud-based systems make access even simpler. Web-based appointments are scheduled for a minimum of 30 minutes and up to 4 hours at a time. Our consultants do occasionally travel for onsite work, when appropriate.
